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EVision Service & Maintenance Product Sheet

Product sheet covering EVision Service & Maintenance software.

EVision Service & Maintenance Software

Contract Management Software for Service & Maintenance

EVision Contract Management
Service & Maintenance Software

Service and Maintenance module with integrated Mobilisation solution

  • Overview
  • Benefits
  • Features

Service & Maintenance Overview

Sage Construction EVision 2009 provides service and maintenance companies with fully integrated industry-specific functionality:


  • Client Asset Management
  • Contract Management with service level agreements (SLA’s) & pricing
  • Call Logging & Management
  • Resource Planning
  • Job Allocation with graphical planning board
  • Integrated ‘mobile’ solution that supports a wide range of mobile devices
  • Integrated client-specific invoicing for fast & accurate invoicing
  • Monitoring of service levels and financial performance of assets, contracts & clients

All of this information from across your organisation is held in a single place providing ‘one version of the truth’ across all of your operations.

Evision Screen Shot

Planning board.

Sage Construction EVision has Microsoft Dynamics™ NAV at its core, allowing deep integration across familiar applications such as Microsoft Office and making it easy to communicate and collaborate effectively without juggling applications. EVision provides the flexibility to set up your system for today's business requirements, as well as offering a platform for change and growth.

Sage Construction EVision can give you early sight of project outcome, the sort of insight that helps to take the risk out of your business.

Find out how Sage Construction EVision can help you gain better business insight, enable more productive people and processes and respond to changing business conditions.

Service & Maintenance Benefits


  • Increase productivity. Ensures the appropriate service staff and materials are assigned to the job.
  • Improve customer satisfaction. Meet service levels and monitor asset performance.
  • Instant job updates and engineer tracking. The fully integrated ‘Mobile’ solution allows instant recording & updating of information.
  • Make smart decisions based on accurate, tailored reporting. Easy analysis of information, informative dashboards, and robust reporting.

Find out how Sage Construction EVision can help you gain better business insight, enable more productive people and processes and respond to changing business conditions.

Service & Maintenance Features

 

Client Asset Management
  • Maintain details of your clients’ assets including warranty, location and required skills.
  • Track assets costs and revenues, parts used and service levels
Contract Management
  • Maintain and monitor SLA’s
  • Record service/maintenance periods and generate the service call
  • Automatic periodic Invoicing
  • Historical performance and financial reporting
Call Logging
  • Quick and simple call logging
  • Assets specific prompts for fault diagnosis
  • Instant credit checking with the Sales Ledger
  • Ability to loan equipment with tracking and history
  • User defined symptom, fault and resolution analysis
  • Email alerts where service level agreements are compromised
Resources Planning
  • Maintain engineer records, including skills and location
  • Set individual capacities & optimise the working time of engineers
  • Monitor performance and utilisation
Job Allocation and Management
  • Real time graphical planning board with engineer tracking displayed using Microsoft Maps
  • Job status update by the engineer using PDA’s
  • Job prioritisation
Mobile Integration
  • Fully integrated with Service and Inventory
  • A wide range of mobile devices supported
  • Ability to update and create jobs
  • Capture pictures and electronic signatures
  • Assign parts and materials to the job
  • Record time, including start, finish and travel time
Billing and Receivables
  • Automatic invoice generation
  • Client-specific discounts and prices
Performance Monitoring
  • Flexible SLA reporting
  • Asset, contract and client performance
  • Simple reporting using Excel
Business Analytics
  • OLAP cubes quickly and easily embedded to allow “slicing and dicing” of project information
  • Cubes are user-definable in terms of content and business rules
  • Seamless passage of data from day-to-day business processes
  • Easy access to information via embedded Excel and dashboards

Availability of certain features and functions subject to licensing options.

Find out how Sage Construction EVision can help you gain better business insight, enable more productive people and processes and respond to changing business conditions.